Privacy Policy
Who we are
Pawstay is a pet-hosting marketplace operated by Paystay LLC ("Pawstay," "we," "us"). This policy explains how we handle personal information collected through pawstay.dog, our host applications, customer inquiries, early-access forms, Facebook and Instagram lead forms, and related communications.
Information you provide
We collect the information you choose to submit. This can include your name, email address, phone number, city and state, communication preferences, and messages. Host applications can include services offered, pet-care experience, insurance and permission information, fenced-yard availability, pet capacity, proposed rates, and home photos or amenities information you provide. Customer inquiries can include preferred listings, stay dates, pet type, size and number, and care requirements. Please do not submit payment-card details, government IDs, human medical records, or other sensitive information through these forms.
Technical information and cookies
Our hosting and service providers may process IP addresses, browser and device information, requested pages, timestamps, and security or error logs to deliver and protect the site. The site loads some images from external providers such as Unsplash, which receive technical information needed to deliver those images. Facebook, Instagram and other external sites apply their own privacy and cookie policies when you use them. This policy does not itself grant permission to install advertising cookies or tracking tools; if we add tools that require consent or additional choices, we will provide those notices and choices.
How we use information
We use information to respond to requests, review host applications, assess host and pet-care suitability, coordinate requested introductions and stays, manage our early-access list, provide relevant service updates, maintain records of preferences and consent, improve our services, prevent spam and fraud, and meet legal obligations. Submitting an inquiry is not a confirmed booking, and submitting a host application is not approval. Marketing messages, where offered, are subject to the choices and permissions collected at signup; requesting information does not by itself enroll you in unrelated marketing.
Service providers and sharing
We use Netlify for website hosting and form processing, and GoHighLevel/LeadConnector for contact management and connected lead and communication features. Facebook and Instagram lead forms are provided by Meta; information you submit through those forms may be transferred to Pawstay and our CRM to respond to your request. Website-form integration with the CRM may be introduced as the service develops. These providers process information in connection with their services and applicable agreements. If you ask us to connect you with a host or pet owner, we may share relevant inquiry and contact details needed for that introduction. We will seek your permission before making a host profile or home photos public. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer subject to applicable protections.
Sale and advertising use
We do not sell personal information for money or provide mobile phone numbers or messaging consent to third parties for their own marketing. Providing data to service providers to operate Pawstay is described above. If our future use of advertising technology constitutes a sale, sharing, or targeted advertising under applicable privacy law, we will update our disclosures and offer the required choices before that use begins.
Your choices and privacy requests
For privacy questions or requests to access, correct, or delete information, email info@yatesbroslighting.com with the subject "Pawstay privacy request." You may also ask us to stop marketing or withdraw consent for future consent-based processing. Where marketing emails are sent, use their unsubscribe link; where text messaging is offered, follow the opt-out instructions in the message, including STOP when supported. We may need to verify your identity before acting on a request and may retain information where legally permitted or required. Depending on where you live and which laws apply, you may have additional rights, including obtaining a copy of your information, opting out of certain processing, appealing a denial, or contacting a privacy regulator. Send requests or appeals to the same email address; you will not be penalized for exercising applicable rights.
Retention, security and processing locations
We retain information for as long as reasonably needed for the purposes described here, including handling requests, maintaining an active relationship, resolving disputes, and satisfying legal requirements. Retention periods vary with the information and purpose; information may remain in restricted backups for a limited period after deletion from active systems. We use reasonable administrative and technical measures to protect information, but no system is completely secure. Our service providers may process information in the United States and other countries, where data-protection rules may differ from those where you live.
Children and external services
Pawstay is intended for adults and is not directed to children under 18. If you believe a child has provided personal information, contact us so we can review and address it. Other websites, social platforms and independently operated hosts may have their own privacy practices; review their policies when you interact with them.
Updates and contact
We may update this policy as Pawstay develops. The date above identifies the latest version. We will provide additional notice and obtain consent where required for material changes. For all privacy questions and requests, contact Paystay LLC, operator of Pawstay, at info@yatesbroslighting.com.